The Opportunity

The Director of Operations Applications is responsible for the product management and leadership of applications and reporting that support franchisees and salon operations. This role leads franchisee and internal committees and task forces, and partners with cross-functional departments to define business requirements, establish priorities and roadmaps, develop and implement communication and launch plans, and provide product education and support. This role will manage one direct report.

Your Mission

As the Director of Operations Applications, you will be on a mission to bring relevant functionality, solutions, and insights for operations applications, reporting, and the advanced scheduler, and ensure these products, resources and education drive growth and enable brand delivery within Great Clips. This will be accomplished through collaboration with Operations, franchisees, and internal GCI teams, and ensuring integration of data, functionality, metrics, and roadmaps across owned products. 

To deliver on this mission, you will:

Your Expertise

Bachelor’s degree in business, product management, operations or related field is desired; Experience in the Retail sector, Franchise organizations a plus. 10+ years’ experience in product management, POS management, or operations.

To land this job you will need to demonstrate:

Your Work Environment

This is a hybrid work position requiring a combination of three in-office workdays and the option to work from home on the remaining days. Working remotely will require reliable, secure internet.  

Travel for this position is on-demand to attend meetings and events, typically not more than ten trips per year. Most trips will be two to three days in length.

Living the Values

We Are Kind

We Exceed Expectations

We Focus on Execution

We Keep it Simple

We Listen and Earn Trust

We Make it Fun

What We Offer

We offer a competitive salary, health benefits, wellness programs, a company-matching 401K and tuition assistance but some perks that set us apart are:

A focus on your development. We want to know what your dreams and aspirations are and hope to find ways of Great Clips helping you along in your journey. Your personalized development plan will create a path for your growth and promotion potential. 

A GREAT culture. One of the most frequent compliments you will hear about Great Clips from employees, franchisees and business partners alike is that Great Clips has a GREAT culture. Our belief is that we are strongest together and therefore find it important to have an inclusive, diverse work culture. Though we embrace our differences, we all share in our 6 core values; we are kind, we listen and earn trust, we keep it simple, we focus on execution, we exceed expectations, and WE MAKE IT FUN. 

A spirit of ideas and innovation. Here at Great Clips, we have a competitive lead within our industry. Though we hold a strong position, we never stop pushing ourselves forward and continue to look for new ways of delivering a powerful and enduring brand. 

About Great Clips

With more than 4,400 franchised salons throughout the United States and Canada, Great Clips is the world’s largest haircutting salon brand. Our salon owners and corporate staff are dedicated to our salon communities with a focus on philanthropic and volunteer activities. 

Great Clips Inc. is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Great Clips Inc. participates in the US E-Verify program. With all new hires, we provide the Social Security Administration and, if applicable, the US Department of Homeland Security with information from each new employee’s Form I-9 to confirm work authorization. This role is not eligible for immigration sponsorship.