Great Clips is all about making things great – whether by making someone look their best through a great haircut or by building great products that deliver superior experiences to users. Technical Product Managers are the masterminds that lead the vision, innovation and execution of digital product solutions that deliver greatness. We're looking for a dynamic Technical Product Manager to supercharge the Great Clips app, transforming customer experiences and setting new benchmarks in our industry.

Your Mission

As a Technical Product Manager focused on customer technology, you will take on the challenge of leading product development efforts to create digital solutions that deliver value to the Great Clips brand, to franchisees and to customers. You will own product strategy, roadmap prioritization, and feature definition for the Great Clips app and supporting technology - ensuring it meets the evolving needs of the Great Clips business and its customers. Your insights will directly contribute to strategic decisions, feature developments, and the overall direction of the app's growth. Collaborating with cross-functional teams—marketing, engineering, and operations—you'll enhance customer satisfaction and propel the Great Clips app's success in the competitive market. On your journey, you will face challenges such as:

• Driving product visions and strategies for the customer experience
• Gaining an understanding of user needs by conducting UX research, A/B testing, and experimentation
• Identifying opportunities to drive the innovative evolution of products
• Designing roadmaps that plan and prioritize what and when product teams will deliver
• Defining user stories and requirements
• Analyzing product performance data and establishing product success metrics for new strategies
• Evaluate technical tradeoffs and partner with architecture & engineering to design scalable, maintainable solutions
• Leading go-to-market efforts that deliver new products and improved customer experiences
• Preparing change management plans and communication materials to drive adoption of new capabilities
• Partnering with cross-functional teams and vendors to build products that deliver business value, increase customer engagement
• Delivering presentations to audiences about key product messages
• Working with the other members of the Business Technology Services team to create best practices and processes for product management across the company
• Ability to listen, earn trust, and accept direct feedback from franchisees while building strong, positive relationships.

Your Expertise

Whether you’ve already held positions as a technical product manager or have been involved with driving the direction of digital products in some other capacity, to land this job you will need to show your proven ability to:

Your Work Environment

This is a hybrid work position requiring a combination of three in-office workdays and the option to work from home on the remaining days. In office days are Tuesday, Wednesday, and Thursday. Working remotely will require reliable, secure internet.

Living the Values

We Are Kind

We Exceed Expectations

We Focus on Execution

We Keep it Simple

We Listen and Earn Trust

We Make it Fun

What We Offer

We offer a competitive salary, health benefits, wellness programs, a company-matching 401K and tuition assistance but some perks that set us apart are:

A focus on your development. We want to know what your dreams and aspirations are and hope to find ways of Great Clips helping you along in your journey. Your personalized development plan will create a path for your growth and promotion potential. 

A GREAT culture. One of the most frequent compliments you will hear about Great Clips from employees, franchisees and business partners alike is that Great Clips has a GREAT culture. Our belief is that we are strongest together and therefore find it important to have an inclusive, diverse work culture. Though we embrace our differences, we all share in our 6 core values; we are kind, we listen and earn trust, we keep it simple, we focus on execution, we exceed expectations, and WE MAKE IT FUN. 

A spirit of ideas and innovation. Here at Great Clips, we have a competitive lead within our industry. Though we hold a strong position, we never stop pushing ourselves forward and continue to look for new ways of delivering a powerful and enduring brand. 

About Great Clips

With more than 4,400 franchised salons throughout the United States and Canada, Great Clips is the world’s largest haircutting salon brand. Our salon owners and corporate staff are dedicated to our salon communities with a focus on philanthropic and volunteer activities. Great Clips, Inc. employees are passionate about what we do and our technology team geeks out in finding ways to use technology to make what we do even better.

Great Clips Inc. is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Great Clips Inc. participates in the US E-Verify program. With all new hires, we provide the Social Security Administration and, if applicable, the US Department of Homeland Security with information from each new employee’s Form I-9 to confirm work authorization.   This role is not eligible for immigration sponsorship.